Service case study: Rolex Watches

DM London last year and a partner to open a franchise store Replica Rolex in the development of a luxury apartment in Knightsbridge Hyde Park, London.

The watch collection is quite eclectic shop Rolex and tailored to their customers in the Far East, Russia and China, who visit the area to shop at Harrods and Harvey Nichols, with models of the 600 diamonds clockwork pieces held Store - considered the largest collections of Rolex watches in the country.

The store has become a key place for Rolex, after maintenance and repairs. David Coleridge, chairman of DM London says that its maintenance is of the highest quality. "We offer maintenance services approved and accredited Rolex One Hyde Park and a watch in a house with over 10 years experience in servicing Rolex watches," he said. "Eight of those years devoted to training Rolex from a fully accredited apprentice watchmaker."

The watch is in question is 32 years hardes Jamie, who works in the shop and is able to serve two new models of vintage Rolex.

"The procedure to perform the service as close as possible to that used by Rolex," he said, before outlining the elements of the service. "This process [is] a complete collapse and inspection of the guard of the entire interior and exterior, before making adjustments or repairs. The clock is then thoroughly cleaned. This includes ultrasonic cleaning mechanism and comprehensive review removed watch case and bracelet. reassembling, install all new gaskets fully inspected and tested on a machine to simulate the timing synchronization using fine adjustments can be made. '

Therefore, as a true luxury brand caliber - which certainly hope to bring customers for life, no problem - One Hyde Park is the focus on the service shop during the sale?

"Maintenance is something that we encourage our customers to do when it is needed," said hardes. "We offer the same advice and guidance Rolex UK do [with] the intervals are three to five years."

For maintenance courtesy hardes says it is definitely something worth considering for Rolex replica watches. "Currently, there is a service we offer, but we are always looking for new ways to improve the customer experience," he said.

It would certainly be interesting for a brand of their age, to start, for example, the free service first, or perhaps in-store promotions run by maintaining its key customers and partners through centers Rolex replica authorized service.